We are continually looking to turn patient feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.
Giving feedback
To provide feedback:
- contact the practice manager on Pavilion Family Doctors 01452 385555 or St James Family Doctors 01452 385555
- fill out a feedback form
- take part in the Friends and Family Test
- leave a review on the NHS website
Making a complaint
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
Further written information is available regarding the complaints procedure from reception.