Appointments

Before booking an appointment, you may find it useful to have a look at our Referrals page for details of a number of services locally that you are able to make self referrals to.

Partners in Health operates over two sites, if one is fully booked we will offer you an appointment at the other location (providing there are spaces).

For urgent appointment, which will normally be with our duty doctor, we cannot guarantee a specific location. This is because the duty doctor can be based at either our Pavilion (Stroud Road) or St James (Quedgeley) surgeries on different days.

Urgent appointments

Routine appointments

You can request a routine (not urgent) appointment in advance during opening times.

• use your NHS account (through the NHS website or NHS App) or SystmOnline to book an appointment, screening test or vaccination
• phone us on Pavilion Family Doctors 01452 385555 or St James Family Doctors 01452 385555
• use our Request a routine appointment form (routine appointments only)
• fill out a Get help for any health problem form (routine appointments only)

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Extended access appointments

For information about extended access appointments, please visit our extended access appointments page.

Cancelling or changing an appointment

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system: SystmOnline
• use the Cancel an appointment form.
• phone us on Pavilion Family Doctors 01452 385555 or St James Family Doctors 01452 385555 during opening times

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits

If possible please try to call reception, Pavilion Family Doctors 01452 385555 or St James Family Doctors 01452 385555.

A doctor or nurse may phone you back to discuss your situation in more detail. A home visit may be the best solution but other options might be more appropriate.

Home visits are generally only available for patients who are housebound because of illness or disability. Unfortunately we cannot make home visits because you have no transport or other non-medical issues.

Please remember that several patients can be seen in the surgery in the time that it takes to make one home visit. There are also better facilities for examining and treating patients in the surgery.

Related information

Healthwatch Gloucestershire Top Tips for Accessing Your GP Practice

Health A to Z

Sick notes

Test results