How to make an appointment?
You can make an appointment via the following ways:
- By visiting Appointments. Your request will be assessed and assigned to the best person to help you with your concern.
- Booking an appointment via SystmOnline. You will need to be registered for our online services. Please complete our Register for Online Services form to use this option.
- By calling the practice on 01452 385555.
Partners in Health has the advantage of two Surgeries. Therefore, if one Surgery is fully booked we have the flexibility to offer you (providing there are spaces) an appointment at the other location.
If you are trying to book an emergency appointment, which will normally be with our duty doctor, then we cannot guarantee a specific location. This is because the duty doctor can be based at either our Pavilion (Stroud Road) or St James (Quedgeley) surgeries on different days.
GP Consulting Times
- Monday-Friday, 09:00-12:00 then 14:45-18:00.
- Saturdays, 08:30-12:00, pre-booked appointments only.
Most urgent requests will be passed to our clinical triage team who will call patients back throughout the day.
Please try to give the receptionist as much information as possible so that we can prioritise your call appropriately.
A routine telephone appointment is 10 minutes long, or a routine face to face appointment is 15 minutes long. It is recommended you bring one problem per appointment. More than one problem reduces the clinicians time to effectively manage your problems.
For example, if you discuss your sore back, hearing problem and allergic rash the GP will have less than 5 minutes for each, which is not long enough to ensure you are getting the best treatment. We can also offer the services of a variety of health professionals.
Same Day Appointments
If all our book on the day appointments are taken, patients always have the opportunity to speak to a clinician in an emergency, either the duty doctor or normally the triage nurses. They are fully trained and qualified and are highly experienced to deal with many problems or if necessary refer you to the duty doctor or a nurse practitioners on that day.
For many queries our triage nurses can ring you back and discuss your problem with you; if necessary they can book you in to be seen that day, or for straight forward problems they can offer you telephone advice. If you need to see a doctor you will be offered an appointment on the same day.
We do have limited availability of book in advance GP appointments, the receptionist or a clinician will use this option when clinically appropriate.
Cancelling An Appointment
If you are unable to keep an appointment, please let us know as soon as possible, this may enable someone else to be seen.
You can cancel your appointment in any of the following ways: