Pavilion Family Doctors
Pavilion Family Doctors is currently closed.
St James Family Doctors
St James Family Doctors is currently closed.
*Pre-booked appointments only. There is no telephone or reception service on Saturday mornings.
Patients are requested to refer to our ‘out of hours’ guidance during all weekend hours.
Our telephone lines are open from 08:00-18:30 Monday to Friday, however telephone calls between 13:00-14:00 are managed by a call handling service. During this time urgent calls only are transferred to our duty doctor.
Our telephone system features an automated attendant service to help us deal with our incoming calls more efficiently. Please keep your phone call brief and avoid calling during the peak morning time for non urgent matters.
At busy times, such as early mornings, you might find yourself in a queuing system and have to wait to be answered. We apologise for any delays, we do have additional staff manning the phones at these times but demand can be very high.
All incoming and outgoing telephone calls are recorded.
Out of Hours Service
Between 18:30 and 08:00 Monday to Friday and all day at weekends and on bank holidays your call will be redirected to the NHS 111 service.
Please note that the Practice will be closed on the following dates:
- 24/08/2022 13:30-18:30 – Closed for Staff Training.
- 01/09/2022 All Day – Closed due to Significant staff shortages (St James Family Doctors only).
- 29/08/2022 All Day – Closed for the Summer bank hoilday.